CANCELLATION POLICY TERMS AND CONDITIONS
Welcome to our services! Before proceeding with your payment, please carefully read the
following
terms and conditions, as your payment will be considered acceptance of these terms.
PAYMENT:
A 50% deposit payment will be required after your confirmation.
1.2. Full Payment:
Full payment must be received no later than 7 days before the departure date or
immediately after
booking within 7 days of departure.
1.3. Confirmation:
A confirmation email will be sent to the email address you provide within 24 hours after
successful payment.
Room reservation will be completed upon receiving the confirmation email. In case you do
not
receive confirmation, please contact us via email at support@hagiangvision.com or
WhatsApp at
+84 981623096.
CUSTOMER RESPONSIBILITY:
2.1. Contact Information:
We are not responsible for delays or losses due to providing an incorrect email address
or
failure to notify us via email of not receiving confirmation.
2.2. Unused Service Refund:
No refund or exchange for services included in the price but not utilized by the
customer. For
absentee cases, the entire amount will be charged.
2.3. Right to Refuse Reservation:
We reserve the right to refuse reservations if safety regulations are violated.
2.4. Itinerary Changes:
We have the right to adjust the itinerary or substitute hotels without prior notice, and
we are
not responsible for losses due to force majeure, weather conditions, government actions,
or
other specified conditions.
CANCELLATION POLICY:
3.1. Standard Cancellation:
All cancellations must be notified in writing via email or phone.
Cancellation 15 - 30 days prior: 80% of the total value will be refunded.
Cancellation within one week: Only changes to the booking date are allowed, and no
refund for
unused or missed tours, meals, or accommodations.
3.2. Flight/Visa Cancellation:
Flights follow the terms and conditions of the purchased airline ticket.
Cancellation fees may apply, and we are not responsible for your visa.
3.3. Insurance:
You are encouraged to purchase travel insurance to protect yourself from unforeseen
risks.
Make sure you have read and understood the terms and conditions before making your
payment. We
hope your journey will be exciting and full of positive experiences.
By selecting the button below, I agree to the Cancellation Policy and Terms &
Conditions.
